Privacy Policy

RankTrade ("RankTrade", "we", "us") is the operator of the educational simulated-trading platform available at ranktrade.io. This Privacy Policy explains what personal information we process, why, on what legal basis, with whom we share it, and the rights you have. It applies in addition to our Terms of Service.

• To provide the Service — create and maintain your account, run competitions, settle balances, pay prizes.
• To process payments — including with PSPs and cryptocurrency processors.
• To verify identity and comply with law — including AML/CTF, sanctions, fraud prevention, tax reporting where applicable.
• To keep the Service safe — detect bots, multi-accounting, collusion, exploits, and other prohibited conduct.
• To improve the product — analytics, error tracking, A/B tests.
• To communicate — service notices, account updates, responses to your questions and, with consent, marketing.
• To enforce our Terms — investigate disputes, defend claims, take corrective action.

If GDPR applies to your use of the Service, we rely on the following bases:

• Performance of a contract — running your account, competitions, payouts.
• Legal obligation — AML/CTF, sanctions, tax, accounting, responding to lawful requests.
• Legitimate interests — security, fraud prevention, product analytics, defending our rights.
• Consent — optional marketing, non-essential cookies; withdrawable at any time.

We do not sell your personal information. We share it only with the following categories of recipients, under appropriate contractual safeguards:

• Service providers — hosting (cloud infrastructure), database and authentication (Supabase), email delivery, error monitoring, customer support.
• Payment service providers and crypto processors — to settle deposits, withdrawals, and prize payouts.
• KYC/AML providers — for identity verification and sanctions/PEP screening, where required.
• Professional advisers — auditors, accountants, lawyers, under duties of confidentiality.
• Authorities — when legally compelled or where necessary to detect or prevent fraud or other unlawful activity.
• Successors — if we restructure, merge, sell assets, or transfer the Service, your data may be transferred under the same protections.

We may transfer personal information outside the country in which you reside, including to the United Arab Emirates and the regions where our cloud providers operate. Where we do, we put appropriate safeguards in place — for example, the European Commission's Standard Contractual Clauses, the UK addendum, or equivalent mechanisms recognised under applicable law.

• Account and competition data — for as long as your account is open, then for up to seven (7) years to meet legal, audit, and dispute-resolution obligations.
• KYC/AML records — typically five (5) years from the end of the relationship, or longer if required by law.
• Support communications — up to three (3) years.
• Analytics and logs — typically up to twenty-four (24) months, aggregated where possible.

Subject to local law, you have the right to: access the personal information we hold about you; correct inaccurate data; request deletion; object to or restrict certain processing; withdraw consent where processing is based on it; receive a copy of your data in a portable format; and lodge a complaint with a supervisory authority.

To exercise any of these rights, email privacy@ranktrade.io. We may need to verify your identity before acting on the request.

We use technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. These include encryption in transit, access controls, audit logging, and least-privilege practices. No system is fully secure; we do not guarantee absolute security.

The Service is not directed to children under 18. We do not knowingly collect personal information from anyone under that age. If you believe a minor has provided us with information, contact us and we will delete it.

We use cookies and similar technologies for authentication, preferences, and analytics. See the Cookie Policy for details and for how to manage your choices.

We may update this Privacy Policy from time to time. We will announce material changes in advance through reasonable means (in-app notice or email). The effective date at the top of the page tells you when the current version took effect.

For questions about this Privacy Policy or about how we handle your personal information, contact our privacy team at privacy@ranktrade.io.